FAQ / Help
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News & Updates
- 2023-05-12 | Project manager | Window types | Password / registration | Configuring maximum login attempts
- 2023-03-08 | Project manager | Window types | MessageBox | Deleting received messages after confirmation
- 2023-02-15 | Project manager | Window types | Iframe | Adding online translations linked to the video player
- 2023-02-01 | Project manager | Window types | RealTime | Adding a display button with the number of participants in a RealTime meeting
- 2023-01-20 | Project manager | Menu bar | Project | Adding HTML tags in the head element
- 2022-11-25 | Options & settings | Participant management | Assigning individual page content to participants
- 2022-10-17 | Project manager | Window types | App installation | Installing the IMS event app on mobile devices
- 2022-09-29 | Project manager | Window types | Button | Adding a button
- 2022-09-21 | Project manager | Window types | MessageBox – viewers | Show only own messages
- 2022-09-06 | Project manager | Window types | Pop-up | Adding Pop-up
Setup & Production - Livestreaming
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Before the event
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During the event
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After the event
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Encode and deliver audio / language versions
IMS Media Server
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First steps
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VOD Streaming CDN
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Live Streaming CDN
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Webfiles CDN
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Statistics / analysis
IMS Project Manager
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First steps
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Menu bar
- Adding windows to your project
- Saving the project website without publishing
- Save and publish the project
- Open the website in the browser
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Project
- Setting up your own layout / deactivating the responsive layout / adding a custom css file
- Adding a favicon (browser icon for the tab)
- Rasterize the project window
- Exporting/ importing projects
- Not showing the (project) website until it has finished loading
- Setting up a predefined full width - layout
- Adding a custom font
- Adding HTML tags in the head element
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Project window settings
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Window types
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Agenda for videos
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App installation
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Button
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Countdown
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Custom code
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Event ID
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Iframe
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Picture
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Password / registration
- Setting up registration, login, and logout
- Personalizing the confirmation email for registered participants
- Adding checkboxes with a link
- Ensuring that the confirmation email reaches the recipient
- Unlocking participants after multiple login
- Blocking individual participants
- Configuring form query fields using HTML
- Adding a dropdown area with if-then function
- HTML sign on button in the double opt-in e-mail
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Menu bar
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MessageBox
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MessageBox - viewer
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MyProfile
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Page rating
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Poll
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Pop-up
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RealTime
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Text
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Time
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Tabs, agenda & bookings
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Video
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Video list
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Video categories list
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Video categories menu
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Youtube
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Options & Settings
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Participant management
- Participant management with “double opt-in” and lead generation
- Manually importing participant data
- Resetting multiple logins for individual participants
- Showing live participants and pure presence time
- Adding own passwords for individual participants in the participant management
- Assigning individual page content to participants
- Event Scan
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Survey management
- Creating a new poll/ editing settings for individual questions
- Showing text when poll is hidden / locked
- Limiting multiple poll responses
- Elections as part of the poll
- Weightings for a poll/ an election
- Displaying poll results in 3d, different colors and with animation
- Poll results and evaluation for individual participants
- Individual answer options for polls
- Setting a countdown for single questions
IMS RealTime - RTC (RealTime communication)
- IMS RealTime - video conference system
- General information on our RealTime video conference system
- Services / System Requirements
- Release - RealTime Videoconference Version 2.4
- Broadcasting RealTime Meetings as a live stream on the IMS platform
- RealTime picture direction: controlling the layout centrally as a moderator
- Participant analysis after a RealTime video conference
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Setup
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Tips & help
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Integration into any website and platform
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Error messages
- General troubleshooting for RealTime
- Screen sharing error
- Checking camera blocks in the browser settings
- The webcam cannot be connected
- Video error notification 1002
- Browser-based error notification 1004
- Session timeout error 1006
- Video error notification 1007
- Network problem error 1020
- Problems with virtual events or real-time conferences via a vpn connection