Ensuring that the confirmation email reaches the recipient

Depending on the mail servers, it may happen that sent confirmation emails do not reach the recipients after the registration process or are sent directly to the spam folder.

To avoid this, please use the default sender address if possible or, if you have booked a domain with us, a “system-friendly” sender address such as info@mydomain.com. This guarantees the best chance that emails will not end up in spam.
If the mail server is too restricted, a “whitelist” helps.

When you have made all the desired settings for the confirmation email in your project, send yourself a test email via the participant management to ensure that the email is correctly worded and arrives.

1. Register yourself using the login function or create yourself as a participant in the participant management. Then select your list entry and click “send test mail to selected participants”.

2. Check your inbox to see if the email has arrived and check the wording for spelling mistakes.

As soon as the test was successful, you can – if you have set your project to send the confirmation emails yourself – now send the email to all participants.

Wait until the system has sent all of the emails. The number of successfully sent emails will then be displayed.

If not all emails were sent successfully, the message also appears in red.

Which participants have or haven’t received the email is listed below.